In the early 40s, Wang Hao was particularly experienced in the CIO. In his own words, "My professional experience may be unreasonable." To say that Wang Xi "love toss" to seek change, in fact, it is also very specific. In addition to a year of starting a business, Wang Hao has been continuously working in the retail industry, especially in the service industry for 10 years. At present, besides being the general manager of the Rollei Internet Big Data Center, he is also the founder and sponsor of the East China Fashion Industry CIO Alliance. “It can be said that through a series of IT system constructions, the information becomes more transparent. Only after the information is transparent can better resource sharing and immediate feedback, resources be maximally utilized. Only in this way, can we truly Improve overall IT and business efficiency,†concluded Wang Xi. For more information, please pay attention to: China bed linen trading network, professional wholesale supply sheets sets. Elastic Waistband Design Breathable Material lightweight and soft
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Rich professional experience allows Wang Hao to have his own understanding of the CIO. In his view, the current domestic real CIO is still very small, most of the IT leaders are still in a state of "stability."
The three-layer realm of information managers “The position of the information supervisor at the enterprise level can be divided into three levels. The first level is the IT manager, the second level is the IT director, and the third level is the CIO. IT managers do the most. Some things can be referred to as enterprise information maintenance, such as daily system maintenance and network maintenance. At the level of IT director, IT resources of the entire enterprise are used to help the business departments of the enterprise to drive. When a company has a certain operational idea and is about to form a business model, it needs various resources to intervene, including information resources, and in this process, the IT leader stands at the height of the entire business model and actively cooperates with the company’s strategy. ."
As the CIO at the highest level of IT, since it can be called CXO together with CEOs, CFOs, etc., it must go further and enter the company's core strategic layer.
“Participating in the entire strategic management of the company will affect the strategic direction of the company. This aspect depends on the degree of investment and attention of the company for IT. On the other hand, it also puts forward new requirements for the CIO, not only to understand IT, but also to understand the business. â€
Wang Hao pointed out that although IT will not change the business itself, once it is used properly, it will completely change the operation of the business model. In this process, the CIO took on the overall enabling and operating platform for the business model.
“For example, from Shanghai to Beijing, I can choose: walking, cycling, high-speed rail, and airplanes. Essentially, these modes are all traffic, but they are different. But when you go to Beijing on a bicycle in Shanghai, you still have to open. There are two kinds of concepts for a car to go to Beijing. With the car as a tool, we would think that 100 kilometers is not a problem. With aircraft as a tool, we think that tens of thousands of kilometers is not a road. IT promotes business, just like airplanes, cars and bicycles. The level of service provided is exactly the same level. The value that nature can bring is totally different."
Create Instant Communication and Feedback Mechanism Based on PAI Strategy
In January 2016, Wang Hao joined Rollei Home Textiles and began his strategic PAI layout. In the entire home textile segmentation area, Rolle's investment in IT can be regarded as the leader in the segmentation field, which also has enough space for Rollei's information construction.
PAI corresponds to PC, APP, and IM, respectively, where P accounts for 20%, A accounts for 70%, and I accounts for 10%.
“The original Rollei IT core system was relatively heavy. No matter data analysis or system operation and maintenance, most of the work was done by the PC. The communication was through email or telephone. The purpose of the PAI strategy is to mobilize and reduce weight. In addition to a few systems that remain on the PC, all others are on the App. When problems arise, they are communicated through IM tools."
Through the PAI strategy, Wang Hao hopes to create a real-time communication and immediate feedback management system and sales operation service system for Rollei to optimize the entire EBC experience (E is an employee, B is a supplier and distributor, and C is a customer).
"The IT system is like a human nerve. The speed of neural response determines the brain's ability to think. When a company produces a lot of data, can it provide immediate and accurate feedback to the management and the grassroots level to match the corresponding actions? This is corporate management. key."
Wang Hao mentioned to the reporter a very classic question: Will you be willing to accept a bonus of 2,000 yuan by the end of the year, or will you like to have dinner together with the founding father? The survey result for this issue is that 68% of people choose to have dinner with the founder.
“But there is only one person in the founder and there are tens of thousands of employees. Suppose we meet one person every hour and we can't see it for one year. So we change the model so that the chairman mainly communicates with the top employees. But if you rely on Traditionally, this often requires going through multiple levels of management, making it difficult to achieve immediate interaction and feedback.â€
Based on the PAI strategy, Rollei can build a flat and immediate feedback mechanism for corporate communications and create a business-driven IT system.
"For example, VP's office put a big screen inside. Every day, the window pops out at 5pm, and Wang Hotou of Top Sales in East China and Miss Huang of Top Sales in North China... Then the VP of business opens TOPSALES. As soon as the name pops up, it immediately goes to TopSales, so that the company vp can always pay attention to first-line sales.At the same time, the person who takes the red envelope will be willing to share it in the circle of friends. It is possible to interact with more than 20 Top Sales, and each Top Sales circle of friends has 1,000 friends, which means that it takes 1-2 minutes for the chairman to affect 20,000 people. This is an immediate feedback through IT. the way."
The construction of an active service system For the traditional IT “stability maintenance†type work, Wang Hao also adopted the PAI strategy to construct an active service system and self-feedback system, hoping to change the original inefficient service process.
“As an example, in the past, employees made IT repairs by calling a hotline. The whole process was cumbersome because most employees didn’t know what the problem was. They only discovered a blue screen and the system was abnormal. The hotline that answers the calls is also There is no direct way to deal with the problem, and it must be transferred to the corresponding IT staff. So the entire service experience is very poor. These service calls are often gone."
Now through the establishment of an active service system, the employees' remissions bypass the intermediate links and reach IT engineers directly. Through certain incentives and feedback mechanisms, they promote the enthusiasm of engineers.
Wang Hao told reporters that in the Rolls of the IT department office, you can see a hanging display, which shows all IT events and feedback on the day.
“The on-site display screen is the same as the one displayed on our employees’ mobile phones. You can see the IT events of the day. For employees who want to get repaired, simply fill in the repair ticket through the mobile phone and choose which system to apply for repair. Briefly describe the problem and Photographing, once submitted, is pushed directly to the appropriate engineer, and once the repair is complete, the engineer clicks Finish and the engineer will receive a red envelope.The red envelope is sent in the form of Rouleau and can be withdrawn 1:1. There will be bad reviews."
Relying on this set of active service system, managers can easily understand the events accepted each month, staff service attitude and evaluation. At the same time, the information on the entire repair process has formed a knowledge base that is open to all employees and forms a positive feedback loop.